We’re currently looking for an Operations Manager to join our business as an integral part of the team at our Marina Club. This is a crucial and high profile role for our business, partnering closely with the club General Manager and responsible for all areas of operation in the club, ensuring exceptional standards are maintained at all times in a safe environment. You’ll oversee our extraordinary Member Concierge, highly skilled Facilities Engineers and busy Housekeeping teams to ensure outstanding service is consistently provided to all of our new and existing members and guests and that the member concierge strategy is fully implemented and adhered to.
The Operations Manager will support the General Manager in the successful and smooth operation of all aspects of the club, ensuring the highest standards of cleanliness, maintenance and procedural operations are maintained and that all amenities are in working order.
– You will also lead and manage the Member Concierge Manager and oversee the Member Concierge team ensuring all team members are highly engaged and can deliver on the expectations of the Member Concierge strategy.
– You’ll contribute to club and Third Space strategy, sharing best practice and contributing ideas to further enhance the member experience and proactively respond to member feedback, reporting feedback to relevant departments and GM, where necessary.
– As Operations Manager, you’ll also ensure that all club team members are suitably trained in Health and Safety procedures and that the company policies and procedures relating to health and safety are adhered to at all times.
In order to be considered for this role, we’ll expect you to demonstrate strong leadership skills, including managing and developing a team, as well as how you ensure a great member experience and proactively deal with member feedback and complaints. You’ll be able to demonstrate a full understanding of managing the club as a Duty Manager or above.
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